ACREAGENT PRIVACY POLICY

Effective Date: February 1, 2026
Last Updated: February 1, 2026

INTRODUCTION

Equinox Solutions ("we," "us," "our," "AcreAgent," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use AcreAgent services.

By using AcreAgent, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, do not use our services.

1. INFORMATION WE COLLECT

1.1 Account Information

When you create an AcreAgent account, we collect:

Full name
Business name
Email address
Phone number
Business address
Company details (markets served, business type, etc.)
Payment information (processed securely via third-party payment processors)

1.2 Call Data & Recordings

AcreAgent records and processes all incoming calls (calls made TO your AcreAgent phone number):

Inbound call recordings (audio files of calls TO your number)
Call transcriptions (text versions of incoming calls)
Call metadata (date, time, duration, caller ID)
Property information provided by callers (APNs, addresses, counties, seller motivation, etc.)
Caller contact information (names, phone numbers, email addresses)

AcreAgent does NOT make outbound calls. All call data is from incoming calls only.

1.3 CRM Integration Data

When you integrate AcreAgent with your CRM, we collect:

CRM login credentials or API keys (encrypted and securely stored)
Lead data submitted to your CRM
Property details and seller information
Temporary lead records created by AcreAgent

We do NOT access, view, or store other data in your CRM beyond what is necessary to log new leads.

1.4 Usage & Analytics Data

We automatically collect:

Login activity and account access logs
Service usage (minutes consumed, calls handled, plan usage)
Device information (IP address, browser type, operating system)
Dashboard interactions and settings changes
Performance metrics (call success rates, AI response quality)

1.5 Communications

We collect information from:

Support requests and customer service interactions
Emails, text messages, or chat conversations with our team
Feedback, testimonials, and reviews

2. HOW WE USE YOUR INFORMATION

2.1 To Provide AcreAgent Services

We use your information to:

Answer inbound calls using AI technology
Transcribe and analyze call content
Log property details and seller information into your CRM
Monitor call quality and improve AI performance
Provide customer support and troubleshooting
Process payments and manage subscriptions

2.2 To Improve Our Services

We use your information to:

Train and improve AI models
Analyze call patterns and optimize AI responses
Identify bugs, errors, and technical issues
Develop new features and enhancements
Conduct internal research and analytics

2.3 For Marketing & Communications

We may use your information to:

Send service updates, feature announcements, and newsletters
Promote new plans, features, or offers
Request feedback or testimonials
Send billing notifications and payment reminders

You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email.

2.4 For Legal & Compliance Purposes

We may use your information to:

Comply with legal obligations and government requests
Enforce our Terms and Conditions
Investigate suspected fraud, abuse, or illegal activity
Protect our rights, property, and safety
Respond to subpoenas, court orders, or regulatory inquiries

3. HOW WE SHARE YOUR INFORMATION

3.1 We Do NOT Sell Your Data

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Third-Party Service Providers

We may share your information with trusted third-party vendors who help us operate AcreAgent, including providers for:

Cloud hosting and data storage
Payment processing
CRM integrations
Analytics and performance monitoring
Communication and telephony services

These providers are contractually required to protect your data and use it only for authorized purposes.

3.3 Law Enforcement & Legal Requests

We may disclose your information if required by law, including:

Compliance with subpoenas, court orders, or legal processes
Enforcement of our Terms and Conditions
Protection against fraud, abuse, or illegal activity
Response to government or regulatory investigations

3.4 Business Transfers

If AcreAgent is acquired, merged, or sold, your information may be transferred as part of that transaction. You will be notified of any such change in ownership.

3.5 With Your Consent

We may share your information with third parties if you give us explicit permission to do so.

4. DATA STORAGE & SECURITY

4.1 Where We Store Data

All data is processed and stored in the United States. By using AcreAgent, you consent to the transfer, processing, and storage of your information in the U.S., even if you are located outside the U.S.

4.2 Security Measures

We use industry-standard security measures to protect your data, including:

Encryption of data in transit and at rest
Secure cloud storage with access controls
Regular security audits and vulnerability testing
Multi-factor authentication for account access
Restricted access to sensitive data (only authorized personnel)

4.3 No Guarantee of Absolute Security

HOWEVER, NO SYSTEM IS 100% SECURE.

Despite our efforts, we cannot guarantee that:

Unauthorized access will never occur
Data breaches will never happen
Hackers will never compromise our systems

YOU ACKNOWLEDGE THE INHERENT RISKS OF INTERNET-BASED SERVICES AND AGREE THAT WE ARE NOT LIABLE FOR SECURITY BREACHES BEYOND OUR CONTROL.

5. DATA RETENTION

5.1 How Long We Keep Your Data

Call recordings: Retained for quality assurance, legal compliance, and training purposes (typically 12-24 months)
Account information: Retained for the duration of your subscription plus 90 days after cancellation
Payment records: Retained for tax and accounting purposes (typically 7 years)
CRM data: Stored only as long as necessary to sync with your CRM; not retained long-term

5.2 Deleting Your Data

You may request deletion of specific call recordings or account data by emailing support@equinoxvoice.com. However, we may retain data as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

6. YOUR PRIVACY RIGHTS

6.1 General Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal exceptions)
Portability: Request a machine-readable copy of your data
Objection: Object to certain processing activities (e.g., marketing)

6.2 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect
Right to request deletion of personal information
Right to opt out of "sales" (we do NOT sell your data)
Right to non-discrimination for exercising your rights

6.3 How to Exercise Your Rights

To exercise any privacy rights, email us at support@equinoxvoice.com with:

Your full name and account email
A description of your request
Proof of identity (to prevent unauthorized access)

We will respond within 30 days.

7. CALL RECORDING & CONSENT COMPLIANCE

7.1 Automatic Call Recording Notice

ALL INCOMING CALLS TO YOUR ACREAGENT NUMBER ARE AUTOMATICALLY RECORDED.

Every caller is automatically notified at the beginning of each call that the call is being recorded. This notice is provided by the AI voice system.

AcreAgent only handles inbound calls (people calling YOU). We do NOT make outbound calls.

By using AcreAgent, you acknowledge that:

All incoming call recording is enabled by default
Callers receive automatic verbal notice that calls are being recorded
Call recordings are used for quality assurance, training, and AI improvement
Call recordings are stored securely on our servers

7.2 Your Responsibility for Legal Compliance

YOU ARE SOLELY RESPONSIBLE FOR ENSURING COMPLIANCE WITH CALL RECORDING LAWS IN YOUR JURISDICTION.

Federal law (one-party consent): Under federal law, you may record calls with the consent of just one party (you). However, some states require ALL parties to consent to recording ("two-party consent states").

If your specific state or jurisdiction requires additional verbal consent or other recording requirements beyond our automatic notice, please contact support@equinoxvoice.com to discuss your needs.

TCPA does NOT apply to AcreAgent: The Telephone Consumer Protection Act (TCPA) regulates outbound robocalls and auto-dialers. Since AcreAgent ONLY answers incoming calls and does NOT make outbound calls, TCPA restrictions do not apply to AcreAgent's operations.

However: If YOU conduct outbound marketing (cold calling, robocalls, auto-dialers) to generate the inbound calls that AcreAgent answers, YOU remain responsible for TCPA compliance in YOUR marketing activities.

YOU ASSUME ALL RESPONSIBILITY for compliance with call recording laws. We provide automatic notice as a baseline, but you must ensure it meets your specific legal requirements.

8. COOKIES & TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website or use our services.

8.2 How We Use Cookies

We use cookies to:

Keep you logged into your AcreAgent account
Remember your preferences and settings
Analyze website traffic and user behavior
Improve service performance and user experience

8.3 Third-Party Cookies

We may allow third-party services (e.g., Google Analytics) to place cookies on your device for analytics and advertising purposes.

8.4 Controlling Cookies

You can control or delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of AcreAgent.

9. THIRD-PARTY LINKS & SERVICES

AcreAgent may contain links to third-party websites, tools, or services (e.g., CRM platforms, payment processors).

We are NOT responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you use in connection with AcreAgent.

10. CHILDREN'S PRIVACY

AcreAgent is NOT intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately at support@equinoxvoice.com, and we will delete it.

11. INTERNATIONAL DATA TRANSFERS

AcreAgent is based in the United States. If you access our services from outside the U.S., your data will be transferred to, processed, and stored in the U.S.

By using AcreAgent, you consent to the transfer of your data to the United States.

U.S. privacy laws may differ from those in your country. We take steps to protect your data in accordance with this Privacy Policy, but we cannot guarantee the same level of protection as your local jurisdiction.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our services or business practices
New legal or regulatory requirements
Improvements in data security measures

When we make material changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email or in-app notification
Post the updated Privacy Policy on our website

Continued use of AcreAgent after updates constitutes your acceptance of the revised Privacy Policy.

If you do not agree with the updated Privacy Policy, you must stop using AcreAgent and cancel your subscription.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:

Email: support@equinoxvoice.com
Phone: (904) 512-9793

We will respond to all inquiries within 30 days.

Last Updated: February 1, 2026