Terms of Service

Last Updated: October 11, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Equinox Property Investments ("Company," "we," "us," or "our"), governing your access to and use of the Equinox Voice platform, including the AcreAgent product, the OfferAgent product (when available), the client dashboard, all APIs, and all related services operated by the Company (collectively, the "Service").

By creating an account, subscribing to a plan, or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

The Company reserves the right to modify these Terms at any time. When we make material changes, we will notify you via the email address associated with your account. It is your responsibility to keep your email address current. Your continued use of the Service after any modification constitutes your acceptance of the revised Terms. If you do not agree with any modification, your sole remedy is to cancel your subscription and stop using the Service.

2. Definitions

"Service" or "Services" means the Equinox Voice platform, including the AcreAgent and OfferAgent products, the client dashboard, onboarding tools, API integrations, AI voice agents, phone number provisioning, CRM integration features, call recording and transcription, lead data capture and storage, and all related functionality provided by the Company.

"Client" or "you" means the individual or business entity that creates an account and subscribes to a plan to use the Service.

"Caller" or "End User" means any third party who places a phone call to a number provisioned through the Service, such as a property seller responding to the Client's marketing materials.

"AI Agent" means the automated voice assistant powered by artificial intelligence that answers inbound calls on behalf of the Client through the Service.

"Plan" means the subscription selected by the Client. The current AcreAgent plan provides unlimited inbound calls. Optional add-ons may be purchased separately.

"Minutes" means wall-clock minutes of active call time from the moment the AI Agent answers a call to the moment the call ends, used for Fair Use Policy tracking purposes.

"Add-On" means an optional subscription feature purchased in addition to the base Plan, such as Voice Cloning, Calendar Integration, or additional phone numbers.

"CRM" means the Client's customer relationship management system that the Service integrates with for the purpose of synchronizing lead data.

"Dashboard" means the web-based client portal accessible at equinoxvoice.com where Clients manage their account, view leads, access call recordings, and configure settings.

"Lead Data" means information captured by the AI Agent during calls, including but not limited to caller name, phone number, email address, property details such as APN, county, state, and address, the caller's motivation for selling, timeline, price expectations, and call recordings and transcripts.

3. Account Registration and Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By registering, you represent and warrant that you meet these requirements.

You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials, including your email and password.

You are responsible for all activity that occurs under your account, whether or not you authorized it. You must promptly notify the Company at support@equinoxvoice.com of any unauthorized access to or use of your account.

Only one account per business entity is permitted unless the Company provides explicit written authorization otherwise.

The Company reserves the right to refuse service, reject any registration, terminate accounts, or cancel subscriptions at its sole discretion, with or without cause and with or without notice.

4. Service Description and Scope

The Service provides AI-powered inbound call answering, caller engagement, lead qualification, structured data capture, and CRM data synchronization for real estate investors and related businesses.

When a Caller dials the Client's provisioned phone number, the AI Agent answers the call, engages the Caller in natural conversation, asks qualifying questions about the property and the Caller's situation, captures structured data, and (where configured) pushes that data to the Client's CRM.

The Service is designed for inbound call intake only. The Service does not make outbound calls on behalf of the Client.

The AI Agent is trained for real estate seller intake conversations. It is not a general-purpose AI assistant, legal advisor, financial advisor, real estate appraiser, or emergency service.

The Company does not guarantee any specific business outcome, deal closure rate, lead quality, conversion rate, or return on investment. The Service is a tool that assists with lead intake; business outcomes depend on the Client's own follow-up, market conditions, and business practices.

The Service relies on third-party infrastructure providers, which currently include LiveKit for telephony orchestration and real-time audio, Rime for live-call text-to-speech, Fish Audio for personalized voice demos, OpenAI for language-model processing, Deepgram for speech-to-text transcription, Stripe for payments, Supabase for database and authentication, Resend for email, Vercel for application hosting, Meta for advertising measurement, and Google for the Company’s limited Gmail read-only reply-detection integration. Twilio and Vapi continue to process data only for a grandfathered legacy telephony path while that customer remains on it; they are not described as the general current AcreAgent architecture. Availability and functionality are partially dependent on these providers.

Service features, integrations, pricing, and availability are subject to change. The Company will make reasonable efforts to communicate material changes in advance via email.

5. Subscription Plans and Billing

The Service is offered on a monthly subscription basis:

Current new-customer AcreAgent plans are Base at $129 per month, Complete at $189 per month, and Premier at $349 per month. Current plan details and availability are shown on the Pricing page.

Existing customers remain on their existing Stripe subscription price unless they voluntarily select a different plan. The Company does not automatically reprice grandfathered subscriptions.

Premier includes higher-touch setup, one bounded monthly call review and optimization pass, priority configuration support, and AcreAgent Labs / Early Access. Advanced call controls are provided through priority access as they roll out and are not represented as active for every Production call.

OfferAgent plans will be announced separately when the OfferAgent product becomes available.

Plan prices, included minutes, and features are subject to change. The Company will provide at least 30 days' notice before implementing price increases for existing subscribers.

Billing occurs monthly on the anniversary of the Client's subscription start date. All payments are processed through Stripe. By subscribing, you agree to Stripe's terms of service as a condition of using the payment functionality.

You are responsible for keeping a valid payment method on file at all times. If a scheduled payment fails, the Company will attempt to notify you via email. If the payment issue is not resolved within 7 days of notification, the Company may suspend your access to the Service.

There are no setup fees for initial onboarding. Changes to the Client's AI agent configuration, CRM integration settings, or call script requested after the initial onboarding setup may be subject to a service fee. The Company will communicate any applicable fees before performing the work.

Number porting, which is the process of transferring an existing phone number to the Service, may incur a one-time fee that will be disclosed during onboarding.

6. Usage Policy and Add-Ons

The Service is provided on an unlimited call basis. There are no per-minute caps or call-count limits under the standard Plan.

Call usage is subject to the Fair Use Policy described below. Usage minutes are measured in wall-clock time from the moment the AI Agent answers the call to the moment the call ends, including hold time, silence, and any transfer time.

Add-On features may be purchased through the Dashboard at any time. Add-On subscriptions are billed monthly on the same billing cycle as the base Plan and may be cancelled at any time. Cancelled Add-Ons take effect at the end of the current billing period.

7. Phone Numbers and Telephony

The Company provisions or configures a phone number for each Client through its current telephony providers. One grandfathered legacy customer remains on a Twilio/Vapi path until separately migrated. A provisioned phone number is licensed to the Client for use with the Service during the term of an active subscription.

Upon cancellation or termination of your subscription, your provisioned phone number will be released and may be reassigned. It is your responsibility to update your marketing materials, mailers, letters, advertisements, and any other materials displaying the provisioned phone number before or immediately after cancellation.

Clients who wish to port an existing phone number may do so subject to the applicable provider’s porting policies, carrier requirements, availability, and fees.

You may not use your provisioned phone number for any purpose other than receiving inbound calls through the Service. You may not use the number for outbound calling, SMS marketing, or any other purpose not directly related to the Service.

The Company is not responsible for telephony outages, call quality degradation, number portability issues, or number availability problems caused by telecommunications carriers or infrastructure providers beyond the Company’s control.

8. Call Recording and Consent

All calls handled by the AI Agent are recorded by default. Call recordings are stored and accessible to the Client through the Dashboard.

The AI Agent includes a recording disclosure at the beginning of each call, informing the Caller that the call may be recorded for quality assurance purposes.

The Company provides the technical mechanism for recording disclosure but does not provide legal advice regarding recording consent requirements in any jurisdiction. Recording consent laws vary significantly by state and country. Some jurisdictions, including but not limited to California, Florida, Illinois, and Washington, require the consent of all parties to record a telephone conversation.

You agree to indemnify and hold harmless the Company from any and all claims, damages, fines, penalties, or liabilities arising from your failure to comply with applicable recording consent laws.

Call recordings are retained for the duration of your active subscription. Upon cancellation or termination of your subscription, call recordings are retained for an additional 30 days and are then permanently deleted. You may download recordings through the Dashboard during your active subscription and during the 30-day post-cancellation retention period.

9. AI Disclosure and Limitations

The Service uses artificial intelligence to conduct voice conversations with Callers. The AI Agent is designed to sound natural and conversational. However, it is not a human being.

The Company does not require, but strongly recommends, that Clients disclose to their Callers through their marketing materials that calls may be answered by an AI assistant.

The AI Agent may occasionally produce inaccurate, incomplete, irrelevant, or contextually inappropriate responses. The Company is not liable for any errors, omissions, misstatements, or misunderstandings that occur during AI-handled calls.

The AI Agent does not provide legal advice, financial advice, medical advice, property appraisals, or emergency services. If a Caller requests emergency assistance, the AI Agent will attempt to direct them to call 911 or appropriate emergency services, but this response is not guaranteed and the Company accepts no liability for the AI Agent's handling of emergency situations.

The AI Agent's conversational abilities, accuracy, voice quality, and behavior may change over time as underlying AI models and service providers are updated, replaced, or reconfigured.

You acknowledge that AI technology is inherently probabilistic and that the Service cannot guarantee 100 percent accuracy in data capture, transcription, caller qualification, or conversational quality. You are responsible for reviewing Lead Data captured by the AI Agent before making business decisions based on it.

For more detail, see our AI Disclosure and Transparency page.

10. CRM Integration

The Service offers CRM integration on an "as-is" basis and depends on the availability, compatibility, and stability of the third-party CRM's API.

The Company is not responsible for data loss, data corruption, data duplication, sync failures, or delays caused by CRM API changes, CRM outages, CRM rate limits, network issues, or incompatibilities between the Service and the CRM.

You are responsible for providing accurate CRM credentials, tenant information, and configuration details during onboarding. If your CRM credentials change, it is your responsibility to update them through the Dashboard or by contacting support.

The Company may access your CRM using the credentials you provide solely for the purpose of delivering the Service, specifically to push structured Lead Data into your CRM on your behalf.

If your CRM provider discontinues, materially changes, or restricts their API, the integration may cease to function partially or entirely. The Company will make reasonable efforts to update the integration but is not obligated to maintain compatibility with third-party systems that change outside the Company's control.

The Company does not provide support for the Client's CRM itself. Issues with the CRM's functionality, user interface, data handling, or availability should be directed to the CRM provider.

11. Data Ownership and License

You own your Lead Data. The Company does not claim ownership of any Lead Data captured through the Service on your behalf.

You grant the Company a limited, non-exclusive, worldwide license to process, store, transmit, and display Lead Data solely for the purpose of providing the Service, including storing data in the Dashboard, synchronizing data with your CRM, generating transcripts and recordings, and providing customer support.

The Company may use anonymized, aggregated, and de-identified data derived from the Service for analytics, product improvement, performance benchmarking, and marketing purposes. This data will not identify you, your business, or any individual Caller.

Upon account termination, you may request an export of your Lead Data by contacting support@equinoxvoice.com within 30 days of termination. After 30 days, the Company reserves the right to permanently delete your data in accordance with its data retention policies.

Call recordings are stored on infrastructure operated by the Company and its service providers. You may download recordings through the Dashboard during your active subscription and during the 30-day post-cancellation retention period.

12. Acceptable Use

Your use of the Service is subject to the Company's Acceptable Use Policy, available at /acceptable-use.

In summary, you may not use the Service for any illegal purpose, to make outbound calls or robocalls, to harass or threaten any person, to engage in fraud or deceptive business practices, to impersonate law enforcement or government officials, to collect information from Callers for purposes unrelated to legitimate real estate business operations, to reverse-engineer or decompile the Service, to resell or sublicense access to the Service, or to interfere with the Service's operation or other Clients' use of the Service.

Violation of the Acceptable Use Policy may result in immediate account suspension or termination without refund. See the full policy at /acceptable-use for complete details.

13. Refunds and Cancellation

Your subscription is subject to the Company's Refund and Cancellation Policy, available at /refund-policy.

In summary, monthly subscription fees are non-refundable once the billing cycle has begun. Top-Up minute purchases are non-refundable once purchased. You may cancel at any time and your service will continue through the end of the current paid billing period. No partial-month refunds are issued.

If the core call-answering service experiences a material outage exceeding 72 continuous hours within a single billing period, you may request a pro-rata service credit for the affected days. This is the sole remedy for service interruptions. See the full policy at /refund-policy for complete details.

14. Service Level and Uptime

The Company targets 99.5 percent monthly uptime for the core call-answering service. This is a target, not a guarantee, and does not constitute a formal service level agreement (SLA).

Scheduled maintenance windows will be communicated via email when possible and will be scheduled during low-traffic hours when feasible.

The Company is not responsible for downtime or degraded performance caused by third-party provider outages, internet connectivity issues, force majeure events, Client-side configuration errors, or factors outside the Company's reasonable control.

In the event of a significant service disruption, the Company will make reasonable efforts to communicate status updates to affected Clients via email.

15. Intellectual Property

The Service, including all software, source code, designs, user interfaces, trademarks including Equinox Voice, AcreAgent, and OfferAgent, logos, documentation, AI agent training, prompts, and proprietary technology, is the exclusive property of the Company or its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your active subscription. This license does not grant you any rights to the underlying technology, source code, or intellectual property of the Service.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on any part of the Service.

You may not use the Company's trademarks, logos, or branding in any manner without prior written consent from the Company.

Any feedback, suggestions, ideas, or feature requests that you submit to the Company may be used by the Company for any purpose without obligation, compensation, or attribution to you.

16. Disclaimer of Warranties

17. Limitation of Liability

18. Indemnification

You agree to indemnify, defend, and hold harmless Equinox Property Investments, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Service, your violation of these Terms or any applicable law or regulation, including call recording consent laws, telemarketing laws, real estate licensing requirements, and data protection laws, any claim by a Caller or third party arising from your use of the Service or your business practices, your marketing materials, business representations, or offers made to Callers, your CRM data or business operations, or any content or data that you provide to or through the Service.

19. Termination

You may cancel your subscription at any time through the billing section of the Dashboard or by emailing support@equinoxvoice.com. Cancellation takes effect at the end of the current paid billing period. You retain access to the Service until that date.

The Company may suspend or terminate your account immediately and without prior notice if you violate these Terms or the Acceptable Use Policy, if your payment method fails and is not updated within 7 days of notification, if you engage in activity that the Company reasonably believes is fraudulent, illegal, or harmful to the Service or other Clients, or if required by law, regulation, or court order.

Upon termination for any reason, your access to the Dashboard and Service ceases at the end of the applicable period, your provisioned phone number is released, you have 30 days to request a data export by contacting support@equinoxvoice.com, call recordings are retained for 30 days after termination and then permanently deleted, any unused Top-Up minutes are forfeited with no refund, and no refunds are issued for the current or any prior billing period.

The following sections survive termination of these Terms: Definitions, Data Ownership and License, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, and General Provisions.

20. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation. You may initiate informal dispute resolution by sending a written description of your claim to support@equinoxvoice.com. The Company will respond within 15 business days.

If informal resolution is not achieved within 30 days of the initial written notice, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in the state of Washington or remotely via videoconference at the arbitrator's discretion.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent irreparable harm.

The prevailing party in any arbitration or court proceeding shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

21. General Provisions

Governing Law. These Terms are governed by and construed in accordance with the laws of the state of Washington, United States, without regard to its conflict of law principles.

Entire Agreement. These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the Acceptable Use Policy, the Cookie Policy, and the AI Disclosure, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, communications, and understandings.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Waiver. The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the Company.

Assignment. You may not assign, transfer, or delegate your account or any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in whole or in part in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

Force Majeure. The Company shall not be liable for any failure or delay in performing its obligations under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, epidemics, wars, terrorism, civil unrest, government actions or orders, internet or telecommunications outages, power failures, or failures of third-party service providers.

Notices. Notices to you will be sent to the email address associated with your account. It is your responsibility to keep your email address current. Notices to the Company should be sent to support@equinoxvoice.com.

Contact. Equinox Property Investments. Email: support@equinoxvoice.com.