ACREAGENT TERMS AND CONDITIONS

Effective Date: February 1, 2026
Last Updated: February 1, 2026

ACCEPTANCE OF TERMS

By purchasing, subscribing to, or using AcreAgent services provided by Equinox Solutions ("we," "us," "our," "AcreAgent," or "Company"), you ("you," "your," "User," "Subscriber," or "Client") agree to be legally bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

Continued use of AcreAgent services after any updates to these Terms constitutes your acceptance of the revised Terms.

1. SERVICE DESCRIPTION

1.1 What We Provide

AcreAgent is an AI-powered INBOUND-ONLY call center service designed to answer incoming calls, capture property seller information, and integrate with your Customer Relationship Management (CRM) system.

AcreAgent does NOT make outbound calls. It only answers incoming calls to your designated phone number.

Our services include:

AI-powered answering of inbound calls (24/7/365)
Property seller intake and data capture
Automated CRM integration and data logging
Call recording and transcription of incoming calls
Monthly minute allocations based on your selected plan
Dashboard access for call monitoring and management
Optional phone number provisioning or porting

1.2 What We Don't Provide

AcreAgent is a technology service—NOT a real estate brokerage, legal advisor, financial consultant, or business advisor. We do NOT:

Guarantee any specific business results, lead quality, conversion rates, or revenue
Provide legal, financial, tax, or real estate advice
Act as your agent, employee, or partner
Ensure compliance with your local, state, or federal regulations
Guarantee 100% uptime, call accuracy, or error-free transcriptions

You are solely responsible for how you use this service and for compliance with all applicable laws.

2. AI USAGE, RECORDINGS & DATA PROCESSING

2.1 Consent to AI Processing

By using AcreAgent, you acknowledge and consent to the use of artificial intelligence (AI) technologies to:

Record, transcribe, analyze, and process all calls made to your AcreAgent number
Generate personalized responses and recommendations based on your business information
Store call recordings, transcriptions, and associated data in our secure systems
Analyze call data for quality assurance, training, and service improvement

2.2 AI-Generated Content & Your Responsibility

AcreAgent uses AI to provide automated call handling and business recommendations. You acknowledge and agree that:

All AI-generated responses, advice, and recommendations are for informational purposes only
AI is not a substitute for professional legal, financial, or regulatory advice
You are solely responsible for verifying the accuracy, legality, and applicability of all AI-generated content
Real estate laws, telemarketing regulations, and recording consent requirements vary by jurisdiction
You must ensure all actions taken comply with laws in your specific location
We make NO guarantees or warranties regarding the accuracy, completeness, or suitability of AI-generated content for your individual circumstances
You assume all risk and liability for any actions taken based on AcreAgent services

2.3 No Personal Liability for AI Content

AcreAgent may use artificial intelligence that replicates voices, images, or likenesses of team members for training and educational purposes. You acknowledge that:

Any advice or recommendations delivered through AI are generated by AI technology—NOT by individual team members personally
No individual assumes personal or professional responsibility for AI-generated content
AI-generated content does not represent personal consultation or individualized professional advice

2.4 Call Recording Notice

ALL INCOMING CALLS ARE AUTOMATICALLY RECORDED.

Every caller is automatically notified that the call is being recorded. This notice is provided by the AI at the beginning of each call.

By using AcreAgent, you acknowledge that:

All incoming calls are recorded by default
Callers receive automatic verbal notice that the call is being recorded
Call recordings are used for quality assurance, training, and AI improvement
Call recordings are stored securely on our servers

Your Responsibility:

You are solely responsible for compliance with call recording laws in your jurisdiction. We provide the automatic notice as a baseline, but you must ensure it meets your specific legal requirements.

Federal law (one-party consent) permits recording with just your consent in most states. However, some states require ALL parties to consent to recording ("two-party consent states").

If your specific state or jurisdiction requires additional verbal consent or other recording requirements beyond our automatic notice, please contact support@equinoxvoice.com to discuss your needs.

3. SUBSCRIPTION PLANS, BILLING & PAYMENTS

3.1 Plan Selection

AcreAgent offers multiple subscription tiers with varying monthly minute allocations and pricing.

Current plan options, features, and pricing are available on our website at www.equinoxvoice.com/services-and-pricing.

All plans are billed monthly on a recurring basis. Your subscription automatically renews each billing cycle until you cancel.

3.2 Minute Allocations & Expirations

Each plan includes a monthly minute allocation
Monthly minutes expire at the end of each billing cycle and DO NOT roll over
Unused minutes are forfeited at the end of your billing period

3.3 Top-Up Minutes

Top-up packages (50, 100, or 200 minutes) are available for purchase
Top-up minutes DO roll over month-to-month and do not expire
Top-up minutes are charged separately from your monthly subscription
Once purchased, top-up minutes are non-refundable

3.4 What Happens When You Run Out of Minutes

If you exceed your monthly minute allocation AND have not purchased top-up minutes, your AcreAgent service will stop answering calls.

Once your minutes are depleted, incoming calls will NOT be answered until:

You purchase top-up minutes, OR
Your monthly plan renews (beginning of next billing cycle)

We do NOT charge automatic overage fees. Your service simply stops when minutes run out.

YOU are responsible for monitoring your minute usage and purchasing top-up minutes if needed to maintain uninterrupted service.

We are NOT liable for missed calls, lost leads, or business interruption that occurs when your minutes are depleted.

3.5 Payment Authorization

By providing payment information, you authorize us to:

Charge your payment method for your selected plan on a recurring monthly basis
Automatically charge top-ups, add-ons, and any applicable fees
Update your payment method if your card expires or is replaced

3.6 Failed Payments & Account Suspension

If payment fails:

Your account may be suspended immediately
You will lose access to AcreAgent services until payment is resolved
Incoming calls will not be answered during suspension
We are not responsible for missed calls or lost leads during suspension

3.7 Price Changes

We reserve the right to change pricing at any time. Price changes will apply to renewals after the effective date of the change. We will provide at least 30 days' notice of price increases via email.

4. ALL SALES ARE FINAL – NO REFUNDS POLICY

4.1 No Refunds

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

We do NOT offer refunds, credits, prorated amounts, or partial reimbursements for:

Unused time in a billing cycle
Unused minutes (monthly or top-up)
Early cancellations
Plan downgrades
Service dissatisfaction
AI performance disputes
Technical issues or service interruptions
Change of mind or business circumstances

4.2 Why No Refunds?

AcreAgent is a delivered service. Once your account is activated and you begin receiving services, the product has been delivered. Just like you can't get a refund on last month's phone bill or internet service, we don't offer refunds for delivered AI call center services.

4.3 Cancellations

You may cancel your subscription at any time, but:

Cancellation does NOT entitle you to a refund for the current billing period
You will retain access until the end of your current billing cycle
No partial refunds are issued for early cancellations
Top-up minutes purchased are non-refundable

5. NO PERFORMANCE GUARANTEES

5.1 Service Provided "AS IS"

AcreAgent services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

We do NOT guarantee:

Call volume or lead quality
Conversion rates or business results
Accuracy of AI responses or transcriptions
100% uptime or uninterrupted service
Error-free CRM integration
Compatibility with all CRM systems
Caller satisfaction or engagement rates

5.2 AI Limitations

You acknowledge that AI technology has inherent limitations:

AI may misinterpret caller statements or questions
Transcriptions may contain errors or omissions
AI cannot replicate human judgment, intuition, or decision-making
Unexpected caller behavior may produce unpredictable AI responses
AI responses are generated based on training data and may not cover every scenario

YOU ASSUME ALL RISK associated with relying on AI-generated call handling, transcriptions, and data.

5.3 CRM Integration Risks

While we integrate with many CRM systems, we cannot guarantee:

Compatibility with all CRM platforms
Perfect data synchronization
Prevention of data loss or corruption
That CRM integrations will remain functional if the CRM provider makes changes

BACKUP YOUR CRM DATA REGULARLY. We are not responsible for data loss resulting from CRM integration.

6. USER RESPONSIBILITIES & LEGAL COMPLIANCE

6.1 Your Legal Obligations

You are solely responsible for:

Call recording consent: Complying with federal and state call recording laws for incoming calls
Your marketing activities: Any outbound marketing you do to generate inbound calls (direct mail, ads, cold calling, etc.) must comply with all applicable laws
Data privacy: Compliance with CAN-SPAM, GDPR, CCPA, and other data privacy laws
Lawful use: Ensuring AcreAgent is used only for lawful business purposes
Caller data: Lawful collection, storage, and use of all caller data

Note: While AcreAgent itself does NOT make outbound calls, YOU may be conducting marketing activities (mailers, ads, cold calls) that generate the inbound calls AcreAgent answers. You remain solely responsible for compliance with all laws governing YOUR marketing activities, including:

Telephone Consumer Protection Act (TCPA) for any outbound calls YOU make
Telemarketing Sales Rule (TSR) for any telemarketing YOU conduct
Do Not Call (DNC) Registry requirements for YOUR outbound marketing
CAN-SPAM Act for any email marketing YOU send

AcreAgent is only responsible for answering incoming calls. We are NOT responsible for how you generate those calls.

6.2 Prohibited Uses

You may NOT use AcreAgent for:

Illegal activities of any kind
Harassment, threats, or abusive communications toward callers
Fraud, scams, or deceptive business practices
Recording calls without proper legal consent (in two-party consent states)
Violating data privacy laws (GDPR, CCPA, etc.)
Using caller data for undisclosed or unlawful purposes

VIOLATION OF THESE TERMS MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION WITHOUT REFUND.

Note: While AcreAgent only handles inbound calls and does NOT violate telemarketing laws, YOU may be conducting outbound marketing activities to generate those inbound calls. You remain solely responsible for compliance with all laws governing YOUR marketing methods (TCPA for outbound calls, TSR for telemarketing, DNC registry, CAN-SPAM for emails, etc.).

6.3 Phone Number Compliance

If you port an existing phone number to AcreAgent:

You represent that you own or have the right to port that number
You are responsible for any porting fees charged by your previous carrier
You understand that porting may take several business days
We are not responsible for issues caused by your previous carrier

6.4 CRM Access & Data Security

By integrating AcreAgent with your CRM, you grant us limited access to:

Add leads and temporary leads to your CRM
Log call data and property details

We do NOT access, view, or store other data in your CRM. However, you are responsible for:

Securing your CRM login credentials
Monitoring CRM integrations for unauthorized access
Backing up your CRM data regularly

7. CHARGEBACK PROTECTION & DISPUTE RESOLUTION

7.1 No Unauthorized Chargebacks

By completing a purchase, you agree NOT to initiate chargebacks for:

Delivered services (active accounts receiving calls)
Active subscriptions or recurring billing
Usage-based charges (top-ups, add-ons)
Disputes over AI performance, lead quality, or service features
Dissatisfaction with results or business outcomes

7.2 Consequences of Chargebacks

If you initiate an unauthorized chargeback:

Your account will be immediately suspended
Your access to AcreAgent services will be terminated
You may be permanently banned from future use
You may be responsible for chargeback fees and legal costs

7.3 Proper Dispute Process

If you have a billing dispute or service issue:

Email us at support@equinoxvoice.com with details
We will investigate and respond within 5 business days
If unresolved, disputes will be handled according to Section 13 (Arbitration)

8. DATA PRIVACY & SECURITY

8.1 Data Collection

We collect and process:

Account information (name, email, phone, business details)
Payment information (processed securely via third-party processors)
Call recordings, transcriptions, and metadata
CRM integration data (property details, seller info, lead data)
Usage analytics (call volume, minute consumption, system performance)

8.2 Data Storage & Security

All data is stored on secure U.S.-based servers
We use industry-standard encryption and security measures
However, NO SYSTEM IS 100% SECURE. We cannot guarantee absolute security.
You acknowledge the inherent risks of internet-based data storage

8.3 Data Sharing

We do NOT sell your data. However, we may share data with:

Third-party service providers (hosting, payment processing, CRM integrations)
Law enforcement or regulatory agencies when required by law
Third parties with your explicit consent

8.4 Data Retention

Call recordings are retained for quality assurance and legal compliance
You may request deletion of specific call recordings via written request
We may retain data as required by law or for legitimate business purposes

8.5 GDPR, CCPA & Privacy Compliance

If you are subject to GDPR, CCPA, or other data privacy laws:

YOU are the data controller
WE are the data processor
You are responsible for obtaining proper consent from callers
You are responsible for providing privacy notices to callers
We will cooperate with valid data subject requests as required by law

9. INTELLECTUAL PROPERTY

9.1 Our Ownership

All content, software, code, trademarks, logos, and intellectual property associated with AcreAgent are owned by Equinox Solutions or our licensors. You do NOT acquire any ownership rights by using our services.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use AcreAgent for your business purposes during your active subscription. This license terminates immediately upon cancellation or termination.

9.3 Your Content

You retain ownership of:

Your business information and branding
Call data and recordings generated through your account
CRM data and lead information

However, by using AcreAgent, you grant us a license to use your content for:

Providing and improving AcreAgent services
Training AI models
Quality assurance and support
Anonymized analytics and research

10. LIMITATION OF LIABILITY

10.1 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO ACREAGENT SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 30 DAYS PRIOR TO THE CLAIM.

10.2 Exclusion of Consequential Damages

WE ARE NOT LIABLE FOR:

Lost profits, revenue, or business opportunities
Lost deals, missed calls, or failed lead capture
Data loss, corruption, or security breaches
Indirect, incidental, punitive, or consequential damages
Costs of substitute services or alternative solutions
Reputational harm or business interruption
Regulatory fines, penalties, or legal costs resulting from your use of AcreAgent

10.3 Third-Party Liability

We are not responsible for:

Actions of third-party service providers (CRM vendors, phone carriers, etc.)
CRM downtime, data loss, or integration failures
Phone number porting issues caused by carriers
Internet or network outages beyond our control

10.4 Force Majeure

We are not liable for service interruptions caused by:

Natural disasters, acts of God, or severe weather
Government actions, regulations, or legal restrictions
Cyberattacks, hacking, or security breaches
Third-party service failures (hosting, telecommunications, etc.)
Any events beyond our reasonable control

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Equinox Solutions, its owners, employees, contractors, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use or misuse of AcreAgent services
Your violation of these Terms
Your violation of any laws or regulations (TCPA, GDPR, etc.)
Your failure to obtain proper call recording consent
Any claims by third parties related to your business practices
Any disputes with callers, clients, or business partners

12. TERMINATION & ACCOUNT SUSPENSION

12.1 Your Right to Cancel

You may cancel your subscription at any time by:

Emailing support@equinoxvoice.com
Logging into your account dashboard and selecting "Cancel Subscription"

Cancellation takes effect at the end of your current billing cycle. No refunds are issued.

12.2 Our Right to Terminate

We reserve the right to suspend or terminate your account immediately if:

You violate these Terms
You engage in illegal or prohibited activities
Your payment fails or is disputed
You initiate unauthorized chargebacks
You abuse or misuse AcreAgent services
We determine, in our sole discretion, that continued service poses a risk

TERMINATION DOES NOT ENTITLE YOU TO A REFUND.

12.3 Effect of Termination

Upon termination:

Your access to AcreAgent services will be revoked
Your AI call center will stop answering calls
Call recordings may be deleted after a retention period
You will lose access to your dashboard and analytics

13. DISPUTE RESOLUTION & ARBITRATION

13.1 Informal Resolution First

Before filing any legal claim, you agree to contact us at support@equinoxvoice.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

ANY DISPUTES THAT CANNOT BE RESOLVED INFORMALLY SHALL BE RESOLVED BY BINDING ARBITRATION.

You agree that:

All disputes will be resolved through individual arbitration, NOT class actions or lawsuits
Arbitration will be conducted under the rules of the American Arbitration Association (AAA)
Arbitration will take place in [YOUR STATE/COUNTY]
The arbitrator's decision is final and binding
You waive your right to a jury trial

13.3 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

All disputes must be brought individually.

13.4 Exceptions

This arbitration clause does NOT apply to:

Claims for injunctive relief
Intellectual property disputes
Small claims court actions (if eligible)

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AcreAgent.

14.2 Governing Law

These Terms are governed by the laws of the State of [YOUR STATE], without regard to conflict of law principles.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.4 No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

14.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms at any time.

14.6 Updates to Terms

We may update these Terms at any time. Material changes will be communicated via email. Continued use of AcreAgent after updates constitutes acceptance of the revised Terms.

14.7 Contact Information

For questions about these Terms, contact us at:

Email: support@equinoxvoice.com
Phone: (904) 512-9793

15. ACKNOWLEDGMENT

BY CLICKING "I AGREE," COMPLETING A PURCHASE, OR USING ACREAGENT SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms
You agree to be legally bound by these Terms
You accept the risks associated with AI-powered services
You understand that all sales are final and non-refundable
You are solely responsible for legal compliance in your jurisdiction
You waive any right to chargebacks for delivered services
You agree to binding arbitration for all disputes

If you do not agree to these Terms, do not use AcreAgent services.

Last Updated: February 1, 2026