ACREAGENT ACCEPTABLE USE POLICY

Effective Date: February 1, 2026
Last Updated: February 1, 2026

PURPOSE

This Acceptable Use Policy ("AUP") defines prohibited activities and uses of AcreAgent services. By using AcreAgent, you agree to comply with this AUP.

VIOLATION OF THIS AUP MAY RESULT IN IMMEDIATE ACCOUNT SUSPENSION OR TERMINATION WITHOUT REFUND.

1. PROHIBITED ACTIVITIES

You may NOT use AcreAgent for any of the following purposes:

1.1 Illegal Activities

Any activity that violates federal, state, or local laws
Fraud, scams, or deceptive business practices
Money laundering or financing illegal activities
Identity theft or impersonation
Stalking, harassment, or threats
Distribution of illegal content (child exploitation, terrorism, etc.)

1.2 Call Recording Violations

Failing to ensure call recording compliance in states that require all parties to consent ("two-party consent states") where additional consent may be required beyond automatic notice
Recording calls for illegal or unethical purposes
Using call recordings in ways not disclosed to callers

Note: AcreAgent automatically notifies all callers that calls are being recorded. However, some states require all parties to consent to recording. You are responsible for ensuring compliance with your state's requirements.

1.3 Harassment & Abuse

Harassing, threatening, or abusing callers
Using profane, abusive, or offensive language with callers
Discriminating against callers based on race, religion, gender, disability, or other protected classes
Engaging in any form of bullying or intimidation

1.4 Data Misuse

Selling or sharing caller data without proper consent
Using caller data for purposes beyond what was disclosed
Violating GDPR, CCPA, or other data privacy laws
Accessing or attempting to access data belonging to other AcreAgent users
Scraping or harvesting data from AcreAgent systems

1.5 System Abuse

Attempting to hack, breach, or compromise AcreAgent systems
Using AcreAgent to launch cyberattacks or distribute malware
Reverse engineering, decompiling, or modifying AcreAgent software
Overloading systems with excessive requests or traffic
Sharing account credentials or allowing unauthorized access
Creating multiple accounts to circumvent usage limits

1.6 Intellectual Property Violations

Using AcreAgent to infringe copyrights, trademarks, or patents
Distributing pirated or unauthorized content
Impersonating AcreAgent or Equinox Solutions
Using our branding, logos, or trademarks without permission

1.7 Financial Crimes

Credit card fraud or payment fraud
Chargebacks initiated in bad faith
Money laundering or terrorist financing
Ponzi schemes, pyramid schemes, or investment fraud

1.8 Unethical Business Practices

Bait-and-switch tactics with callers
False advertising or deceptive marketing
Misrepresenting your business, products, or services to callers
Violating consumer protection laws
Engaging in unfair or predatory business practices

IMPORTANT NOTE ON YOUR MARKETING ACTIVITIES:

While AcreAgent itself does NOT make outbound calls and does NOT violate telemarketing laws, YOU may be conducting marketing activities (direct mail, outbound cold calling, ads, etc.) to generate the inbound calls that AcreAgent answers.

YOU remain solely responsible for compliance with all laws governing YOUR marketing methods, including:

Telephone Consumer Protection Act (TCPA) for any outbound calls YOU make
Telemarketing Sales Rule (TSR) for any telemarketing YOU conduct
Do Not Call (DNC) Registry requirements for YOUR outbound calling
CAN-SPAM Act for any email marketing YOU send
Any state or local marketing regulations

AcreAgent is NOT responsible for violations of laws related to YOUR marketing activities.

2. COMPLIANCE REQUIREMENTS

2.1 Call Recording Compliance

ALL CALLERS ARE AUTOMATICALLY NOTIFIED that calls are being recorded.

AcreAgent automatically provides verbal notice at the beginning of each incoming call. However, YOU remain responsible for ensuring this meets legal requirements in your jurisdiction.

Federal Law (One-Party Consent):

Federal law allows recording with just one party's consent (yours)
This applies to incoming calls in most states
Automatic notice is provided as best practice

Two-Party Consent States:

Some states require ALL parties to consent to recording. In these states, you may need additional consent mechanisms beyond the automatic notice we provide.

Your Responsibility:

You are solely responsible for compliance with call recording laws in your jurisdiction. We provide the automatic notice as a baseline, but you must ensure it meets your specific legal requirements.

If your specific state or jurisdiction requires additional verbal consent or other recording requirements beyond our automatic notice, please contact support@equinoxvoice.com to discuss your needs.

2.2 Data Privacy Compliance

You MUST:

Comply with GDPR, CCPA, and other applicable data privacy laws
Obtain proper consent before collecting or using caller data
Provide privacy notices explaining how caller data will be used
Maintain appropriate data security measures
Honor data subject requests (access, deletion, correction, etc.)

2.3 CRM Compliance

You MUST:

Ensure your CRM credentials are secure
Only integrate AcreAgent with CRMs you own or have authorization to access
Comply with your CRM provider's terms of service
Backup your CRM data regularly

2.4 YOUR Marketing Compliance (If Applicable)

While AcreAgent does NOT make outbound calls, YOU may be conducting marketing to generate inbound calls.

If you conduct outbound marketing (direct mail, cold calling, ads), YOU MUST comply with:

For Outbound Phone Calls:

Telephone Consumer Protection Act (TCPA)
Telemarketing Sales Rule (TSR)
Do Not Call (DNC) Registry requirements
State telemarketing laws

For Email Marketing:

CAN-SPAM Act
GDPR (if emailing EU residents)
State email marketing laws

For Direct Mail:

Truth in advertising laws
State consumer protection laws

AcreAgent is NOT responsible for violations of laws related to YOUR marketing methods. We only answer the incoming calls those marketing efforts generate.

3. MONITORING & ENFORCEMENT

3.1 Our Right to Monitor

We reserve the right to:

Monitor call recordings for quality assurance and compliance
Review account activity for suspicious or prohibited behavior
Investigate complaints or reports of AUP violations
Suspend or terminate accounts that violate this AUP

3.2 Reporting Violations

If you become aware of AUP violations by other users, report them to:

Email: support@equinoxvoice.com
Subject Line: "AUP Violation Report"

Include:

Description of the violation
Evidence (call recordings, screenshots, etc.)
Contact information (optional)

3.3 Consequences of Violations

If you violate this AUP, we may:

Issue a warning
Temporarily suspend your account
Permanently terminate your account without refund
Report violations to law enforcement or regulatory agencies
Take legal action to recover damages
Ban you from future use of AcreAgent

TERMINATION FOR AUP VIOLATIONS DOES NOT ENTITLE YOU TO A REFUND.

4. LEGAL COOPERATION

4.1 Law Enforcement Requests

We cooperate with law enforcement and regulatory agencies. If we receive a valid legal request (subpoena, warrant, court order), we may:

Provide account information
Share call recordings and transcriptions
Disclose usage data and analytics
Testify or provide evidence in legal proceedings

4.2 Regulatory Compliance

We comply with requests from regulatory agencies, including:

Federal Trade Commission (FTC)
Federal Communications Commission (FCC)
State Attorneys General
Consumer protection agencies
Data protection authorities (GDPR, CCPA)

5. DISCLAIMER OF LIABILITY

YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF ACREAGENT.

We are NOT responsible for:

Your compliance with telemarketing, call recording, or data privacy laws
Any legal claims or regulatory actions resulting from your use of AcreAgent
Damages caused by your violations of this AUP
Harm to third parties resulting from your actions
Fines, penalties, or legal costs you incur

BY USING ACREAGENT, YOU INDEMNIFY AND HOLD US HARMLESS FROM ANY CLAIMS ARISING FROM YOUR VIOLATIONS OF THIS AUP.

6. UPDATES TO THIS AUP

We may update this AUP at any time to reflect:

Changes in applicable laws
New prohibited activities
Service improvements or expansions

When we update this AUP, we will:

Update the "Last Updated" date
Notify you via email or in-app notification
Post the updated AUP on our website

Continued use of AcreAgent after updates constitutes your acceptance of the revised AUP.

7. CONTACT US

If you have questions about this AUP or wish to report a violation, contact us at:

Email: support@equinoxvoice.com
Phone: (904) 512-9793

Last Updated: February 1, 2026