Acceptable Use Policy

Last Updated: April 14, 2026

1. Purpose

This Acceptable Use Policy (“AUP”) governs how Clients may use the Equinox Voice platform, including the AcreAgent and OfferAgent products (collectively, the “Service”), operated by Equinox Property Investments (the “Company”).

This AUP is incorporated by reference into the Company’s Terms of Service. By using the Service, you agree to comply with this AUP. Violation of this AUP may result in immediate suspension or termination of your account without refund.

2. Prohibited Uses

You may not use the Service to conduct, facilitate, or promote any activity that is illegal under federal, state, local, or international law.

You may not use the Service to make outbound calls, robocalls, auto-dialed calls, or unsolicited telemarketing calls of any kind. The Service is designed exclusively for inbound call intake.

You may not use the Service in any manner that violates the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), the CAN-SPAM Act, or any other applicable telemarketing, telephony, or electronic communications regulation.

You may not use the Service to harass, threaten, stalk, defame, intimidate, bully, or abuse any person, including Callers, competitors, or other Clients.

You may not use the Service to engage in fraud, scams, phishing, identity theft, deceptive business practices, or any form of misrepresentation.

You may not use the Service to impersonate law enforcement, government officials, attorneys, medical professionals, or any other individual or entity.

You may not use the Service to collect information from Callers for purposes unrelated to legitimate real estate business operations, including data harvesting, unauthorized surveillance, or sale of personal information.

You may not use the Service to distribute, transmit, or store malware, viruses, ransomware, spyware, or other harmful code or software.

You may not attempt to gain unauthorized access to the Service, other Clients’ accounts or data, or the Company’s systems, servers, or infrastructure.

You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, or proprietary technology of the Service.

You may not resell, sublicense, redistribute, or commercially exploit access to the Service, or allow third parties to use the Service through your account, without the Company’s prior written authorization.

You may not engage in usage patterns that exceed reasonable use or that degrade the performance or availability of the Service for other Clients, including intentionally generating excessive call volume, stress-testing the system, or conducting load testing without prior written authorization.

You may not use the Service for any purpose involving illegal gambling, adult or sexually explicit content, controlled substances, illegal weapons, or solicitation of minors.

You may not use your provisioned phone number for any purpose other than receiving inbound calls through the Service. You may not use the number for personal calls, outbound calling, SMS messaging, fax, or any purpose unrelated to the Service.

You may not share your account credentials, including your email and password, with unauthorized third parties or allow multiple individuals to access the Service through a single account without the Company’s authorization.

3. Client Responsibilities

You are solely responsible for the content, legality, and accuracy of your marketing materials, including mailers, letters, postcards, advertisements, bandit signs, website listings, and any other materials that display your provisioned phone number or reference the Service.

You are solely responsible for compliance with all applicable real estate laws, licensing requirements, disclosure obligations, and advertising regulations in every jurisdiction where you conduct business.

You are solely responsible for the accuracy and legality of any offers you make to Callers based on Lead Data captured by the Service. The Service captures information; it does not validate, appraise, or guarantee the accuracy of that information.

You are solely responsible for compliance with all applicable call recording consent laws in every jurisdiction where your Callers may be located, including one-party and two-party (all-party) consent jurisdictions.

You are solely responsible for your use of Lead Data after it is captured by the Service and synchronized to your CRM.

4. Enforcement

The Company reserves the right to investigate suspected violations of this AUP. Investigation may include reviewing call logs, recordings, account activity, and other relevant data.

The Company may take any of the following actions in response to a confirmed or suspected AUP violation, at its sole discretion and with or without prior notice: issue a warning, temporarily suspend your account, permanently terminate your account, remove or disable access to content or data associated with the violation, or report the violation to law enforcement.

No refund, credit, or compensation is issued for accounts that are suspended or terminated due to AUP violations.

The Company may cooperate with law enforcement agencies, regulatory bodies, or court orders if required by law or if the Company reasonably believes that your activity is illegal or poses a risk of harm to others.

If you believe that your account has been wrongly suspended or terminated, you may contact support@equinoxvoice.com to request a review. The Company will review the matter and respond within 15 business days, but the Company’s decision is final.