AI Disclosure & Transparency

Last Updated: April 14, 2026

1. How We Use Artificial Intelligence

AcreAgent and OfferAgent, products of Equinox Property Investments, use artificial intelligence to conduct voice conversations with inbound callers on behalf of our Clients.

The AI system is composed of multiple specialized technologies working together to create a natural conversational experience:

A large language model, currently OpenAI’s GPT-4o-mini, generates conversational responses in real time based on what the caller says and the intake script configured for the Client’s business.

Speech-to-text transcription, currently provided by Deepgram using their Nova-3 model, converts the caller’s spoken words into text so the language model can process and respond to them.

Text-to-speech for live calls is currently provided by Rime. Fish Audio separately supports consented personalized voice demos by generating audio from a submitted sample.

Voice orchestration and call management, currently provided by LiveKit, coordinates the flow of audio between the caller, the transcription service, the language model, and the voice generation service in real time.

Current telephony and voice orchestration are provided through LiveKit and connected carriers. One grandfathered legacy customer remains on a Twilio/Vapi path while that path is still active.

These providers and models may change over time as the Company updates, replaces, or upgrades components of the system to improve performance, accuracy, or cost efficiency.

2. What the AI Agent Does

The AI Agent answers inbound calls to the Client’s provisioned phone number. It greets the caller and engages them in natural, professional conversation. It asks relevant questions to understand the caller’s situation, including questions about the property they wish to sell, their motivation for selling, their desired timeline, and their price expectations. It captures structured data from the conversation, including the caller’s name, phone number, email address, property details such as APN, address, county, and state, and qualification information. It provides a recording disclosure at the start of each call, informing the caller that the call may be recorded. When configured, it pushes structured lead data to the Client’s CRM automatically after the call.

3. What the AI Agent Does Not Do

The AI Agent does not make outbound calls. It does not provide legal advice, financial advice, tax advice, medical advice, property appraisals, or real estate valuations. It does not make binding offers, commitments, or promises on behalf of the Client. It does not guarantee 100 percent accuracy in data capture, transcription, or conversational understanding. It does not replace human judgment in real estate transactions, negotiations, or business decisions. It does not provide emergency services. If a caller expresses an emergency, the AI Agent will attempt to direct them to call 911, but this response is not guaranteed. It does not intentionally deceive callers about its nature if directly asked whether it is human or AI.

4. Accuracy and Limitations

AI technology is inherently probabilistic. This means the AI Agent may occasionally misinterpret a caller’s words, especially in the presence of background noise, accents, poor phone connections, or unusual names and terminology. It may transcribe information incorrectly, such as misspelling a name, recording a wrong number, or capturing an incorrect APN. It may produce responses that are inaccurate, irrelevant, or contextually inappropriate. It may fail to ask a follow-up question that a human agent would have asked. It may misunderstand the caller’s intent or emotional state.

For these reasons, Clients should always review Lead Data captured by the AI Agent before making business decisions based on it. Call recordings and transcripts are available in the Dashboard for verification purposes.

The Company continuously works to improve AI accuracy through model updates, prompt engineering, and system optimization, but cannot guarantee error-free performance now or in the future.

5. AI Model Updates

The underlying AI models and service providers used by the Service may be updated, replaced, or reconfigured over time. These changes may affect the AI Agent’s conversational style, voice characteristics, response patterns, accuracy, and capabilities.

The Company tests updates before deploying them to production but cannot guarantee that every update will perform identically to the previous version in all scenarios. The Company will make reasonable efforts to notify Clients of material changes that significantly alter the AI Agent’s behavior.

6. Human Oversight

Clients have access to all call recordings, transcripts, and Lead Data through the Dashboard. Clients can listen to any call, review what was said, verify captured data, and correct any errors.

The Client is responsible for reviewing AI-captured information before acting on it. The AI Agent is a tool that assists with lead intake. It does not replace the Client’s professional judgment.

7. Data and AI Training

Call data processed by the Service may be used to improve the Service’s AI performance, including refining prompts, improving data capture accuracy, and enhancing conversational quality.

The Company does not provide call recordings, transcripts, or personal information from calls to third-party AI companies for the purpose of training their general-purpose AI models. The Company’s use of AI providers such as OpenAI is governed by the Company’s data processing agreements with those providers.

The Company may use anonymized and aggregated call data, from which all personally identifiable information has been removed, for internal product improvement and research purposes.

8. Transparency Commitment

Equinox Property Investments is committed to being transparent about how AI is used in the Service. If you have questions about our AI technology, how your data is processed by AI systems, or any other aspect of our AI practices, please contact us at:

Equinox Property Investments
Email: support@equinoxvoice.com